Business Tips: Tools and techniques for handling conflict in the workplace

Tools and techniques for addressing conflict in the workplace, advice and guidance on conflict management strategies, and the theory behind transactional analysis.

Understanding people.

As always it helps to solve a problem if we analyse the causes. It is important to remember that people are not all the same, each have different wants and needs, and different motivations and fears. They communicate in different ways, may see things differently, and have different responses to situations.

Personality types.

Different personalities benefit from being handled in different ways, so first of all consider the type of person you are dealing with, and how they’re likely to behave under stress or in a conflict situation.

The Attacker– tends to be abusive, intimidating and arrogant.
Short Tempered people –Are prone to outbursts of anger and loss of temper.
The Moaner – Finds fault with everything.
The Strong Silent one – communicates in monosyllables -yes or no is the most you can get out of them.
The Pessimist –Whatever you suggest, responds with “we tried that, it didn’t work”.
Know it all –expert on all matters.
Indecisive– will not make a decision.

How to approach different type of people.
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