Fraud and corruption – definitions and impact

What is fraud?

Fraud is dishonest activity causing actual or potential financial loss to any person or entity including theft of personal identity, moneys or other property by employees or persons external to the University and where deception is used at the time, immediately before or immediately following the activity. This also includes the deliberate falsification, concealment, destruction or use of falsified documentation used or intended for use for a normal business purpose or the improper use of information or position for personal financial benefit.

The concept of fraud involves fraudulent or corrupt conduct by internal parties or external entities targeting the University, or fraudulent or corrupt conduct by the University itself targeting external entities.

What is corruption?

Corruption is dishonest activity in which a person abuses his/her position of trust in order to achieve some personal gain or advantage for themselves, or provide an advantage/disadvantage for another person or entity.

Corrupt conduct can take many forms including:

  • conflicts of interest
  • taking or offering bribes
  • dishonestly using influence
  • blackmail
  • fraud
  • theft
  • embezzlement
  • tax evasion
  • forgery
  • nepotism and favouritism

NOTE: Corruption does not include mistakes or unintentional acts.

* THE POWER OF EXCUSES*

While Many People Dream of Becoming a Better Person Than the Previous Year, Only a Few actually Do it.

WHY?

While Many People Dream of Quitting their Job and Starting their Own Business, Only a Few actually did  it.

WHY?

WHY Is It That Some People Are More Successful Than Others?

BECAUSE the Power of their Excuse is More Powerful than their DREAMS.

  1. FEAR.
  2. I don’t have the Money (who has?).

  3. I don’t have any contacts to start with (Really?).

  4. I’m not smart enough (You have crowned yourself as a mumu)

  5. I can’t talk (Are you dumb?)

  6. I don’t have the time (Yet you have the time to wake up at 5am and get dressed in the traffic)

  7. I’m too busy (Doing what exactly?).

  8. It takes too long to build a business (But you envy Dangote)

  9. I’m afraid. Building a business is too risky for me (Is eating not risky? Is sleeping not risky, people hv died in their sleep).

  10. I don’t like dealing with people ( Mr Island… I greet You your Excellency)

  11. I’m too old ( Colonel Sanders started @ 65yrs)

  12. Waiting for all the lights to be GREEN (lights turn green when you press the button)

  13. MY husband, my wife, my parents didn’t support it (They don’t support You to be broke either but You are).

  14. My job is too demanding and I travel a lot (Arik Wings of Africa)

  15. I’m not good at Marketing (Yet you are king of forwarding religious chains)

  16. No, it’s Network. I can’t do it. (But you spread gossip but can’t spread a business that will better your life?) Continue reading * THE POWER OF EXCUSES*

Business Management – Organisational Skills

Organisational skills is a term that describes the ability to use time, energy, and resources effectively to ensure you achieve your goals and objectives.

It is a business competency that is a basic requirement for anyone who has business ambitions .It is not just about good filing and effective scheduling, but also about forward planning, and continually reviewing the business plan and the company direction, goals and objectives. Time management skills have a part to play.

We cover time management skills on our sister site .Follow this link to learn more
http://www.whatisacareer.com/time-management/
Being well organised allows you to operate effectively, easily access business data, prioritise, focus on goals and keep staff and employees updated.

Poorly organised behaviour can irritate managers, staff, and customers, and waste everyone’s time. .Even if someone is brilliant, their poor organisational skills can impinge on everyone around them, and can even lead to a general loss of productivity and effectiveness for the whole department or business.

It pays to keep order in your physical surroundings, your office, and your computer files, as well as in your thinking, as it helps to run the business as effectively as possible.it will help you to be punctual for meetings and appointments , hit your deadlines and maximise your own and others productivity . You will be working smarter, not harder. You can be seen to be depended upon.

Management and organisational skills
Key management and organisational skills would include the ability to;
Plan
Focus
Manage time
Prioritise
Multi task
Pay attention to details

And to Deploy ;-
Analytical skills
Communications skills.
Problem solving skills
Decision making skills
People skills
Team skills
Improving your organisational skills

Here are some ideas to help you develop your organisational skills
Plan and schedule. Plan next week at the end of this week , plan tomorrow tonight
Keep a list of what needs to be done. You don’t have to do everything yourself. If you make a list , it will help you to select what you can delegate and prioritise the rest
Set goals with timelines
Prepare in advance. Never arrive at a meeting or an appointment without having prepared yourself as best you can. Even if time is tight, try to refresh your memory, or ask someone to summarise previous contacts between the two parties for you.

Prepare each evening for the following day, even if you just have time to read through your planned itinerary. This way your subconscious mind will work on details overnight and you may wake with some great business ideas. Also you will sleep better knowing you have the day sorted out in your mind.

Try beginning your day early. Many successful people have this habit in common. Productivity is often at its highest early in the day, and you can probably reflect and plan in peace at that time of day.

Use an effective filing system so you don’t waste time looking for the right file or folder.

Evaluate your priorities on a regular basis. Don’t perform tasks out of habit
Don’t undertake unrealistic deadlines -Say no if you have to, giving your reasons.

I hope that quick look at organisational skills has been a useful reminder for you , and you have each found something to work on.

Don’t forget to take a look at the time management skills section on our sister site
http://www.whatisacareer.com/time-management/

Posted from WordPress for Android

How Can Theory X and Theory Y Help You to Work With a Difficult Manager?

I see many comments and feedback on the site from people who say their manager is not easy to work with, and does not practise the enlightened behaviours we often discuss. And many people ask me for advice on how they can work with difficult managers.

This type of manager can sometimes be referred to as a theory X manger, whereas a more liberal, contemporary style of management is referred to as a theory Y.
Let’s begin by having a look at Theory X and theory Y to help us understand what is happening here.

What is Theory X and theory Y?

It is worth having a look at the theory in detail. It addresses motivation and management and has been used to develop a positive management style. It is often used to improve organisational culture and development.

McGregor’s theory postulates that there are basically two ways of managing people. Theory X is an authoritarian style of management, based on a belief that most people do not like work and must be forced to work towards their company goals and objectives. They need to be closely supervised, will avoid responsibility and are not ambitious. They only want security. This style of management does not encourage staff development, and fosters a limited, depressed culture. It is generally held to be unhelpful and produce poor results
Theory Y is a more participative management style, based on the belief that people will naturally make an effort at work, and will automatically try to achieve company goals and objectives, as long as their achievements are associated with rewards. They welcome responsibility and many people will use their creativity and ingenuity to solve company problems.

This style of management is liberating, allows staff to develop, achieve things, and enables and empowers them. It is generally held to be more constructive and beneficial, allow people to grow and develop and produces better performances from staff.

Why do managers behave like this?

Sometimes it helps to understand why managers behave as they do. Theory X managers are often responding to pressure from their own managers, or from external influences such as business problems or cash flow problems if they are the business owner. Maybe they have personal problems, family issues. Perhaps they are under a great deal of pressure one way or another and this is what influences their behaviour.

Theory X managers can be characterised as results-driven and intolerant. They will often issue deadlines, threats and instructions, rather than asking for something to be done. They may be short tempered, often angry, arrogant, or elitist. They are not usually good at team building, and are not interested in the welfare of their staff. They never offer praise, delegate, listen or thank their staff.

They are often a nightmare to work for, and create an extremely unpleasant situation for everyone concerned. In the next lesson we will consider what action you can tak.

Posted from WordPress for Android

How Can Theory X and Theory Y Help You to Work With a Difficult Manager?

I see many comments and feedback on the site from people who say their manager is not easy to work with, and does not practise the enlightened behaviours we often discuss. And many people ask me for advice on how they can work with difficult managers.

This type of manager can sometimes be referred to as a theory X manger, whereas a more liberal, contemporary style of management is referred to as a theory Y.
Let’s begin by having a look at Theory X and theory Y to help us understand what is happening here.

What is Theory X and theory Y?

It is worth having a look at the theory in detail. It addresses motivation and management and has been used to develop a positive management style. It is often used to improve organisational culture and development.

McGregor’s theory postulates that there are basically two ways of managing people. Theory X is an authoritarian style of management, based on a belief that most people do not like work and must be forced to work towards their company goals and objectives. They need to be closely supervised, will avoid responsibility and are not ambitious. They only want security. This style of management does not encourage staff development, and fosters a limited, depressed culture. It is generally held to be unhelpful and produce poor results
Theory Y is a more participative management style, based on the belief that people will naturally make an effort at work, and will automatically try to achieve company goals and objectives, as long as their achievements are associated with rewards. They welcome responsibility and many people will use their creativity and ingenuity to solve company problems.

This style of management is liberating, allows staff to develop, achieve things, and enables and empowers them. It is generally held to be more constructive and beneficial, allow people to grow and develop and produces better performances from staff.

Why do managers behave like this?

Sometimes it helps to understand why managers behave as they do. Theory X managers are often responding to pressure from their own managers, or from external influences such as business problems or cash flow problems if they are the business owner. Maybe they have personal problems, family issues. Perhaps they are under a great deal of pressure one way or another and this is what influences their behaviour.

Theory X managers can be characterised as results-driven and intolerant. They will often issue deadlines, threats and instructions, rather than asking for something to be done. They may be short tempered, often angry, arrogant, or elitist. They are not usually good at team building, and are not interested in the welfare of their staff. They never offer praise, delegate, listen or thank their staff.

They are often a nightmare to work for, and create an extremely unpleasant situation for everyone concerned. In the next lesson we will consider what action you can tak.

Posted from WordPress for Android

The Path to Innovation: The Cloud as the Quickest Shortcut

One of the biggest issues companies face with innovation is integrating new systems into legacy systems.

Everyone wishes they could simply start with a greenfield deployment and avoid that hassle – but in the past, that integration has been highly complex. Now it’s becoming less complex, thanks to the cloud. Even so, whenever a company deploys a cloud, there’s always going to be the issue of eventual integration. How can companies use the cloud to “start from scratch” and still make it part of the enterprise architecture later?
Let’s start with what the cloud brings to the table when it comes in the form of software-as-a-service (SaaS).

In a nutshell, it enables companies to take advantage of innovation more quickly than they would have been able to in the past.

Procurement is certainly faster. Upgrades are easier, because they’re done once in a central location. And companies can even try out new cloud-based services to determine their efficacy. Overall, SaaS applications are less of a burden on IT, and lines of businesses get access to advanced application capabilities. The same advantages apply to infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) scenarios as well. Continue reading The Path to Innovation: The Cloud as the Quickest Shortcut

Customer Service – What should be in your customer service strategy?

image

What should be in your customer service strategy?

Your customer service strategy should be designed to delight customers during their interaction with you by using proactive customer service methods to ensure your customers don’t have to come to you with problems.

Make it personal

Make your service feel personal. Your customers want to feel like they have access to real people, not just a website with FAQs. Don’t just offer automated email responses, let them get in touch directly if they need to. Use social media (such as Facebook, Twitter and Yelp) to communicate with them, and respond when customers post on your page. Post photos and bios on your website.

This shows your customers that you are real people working on their behalf.

Be available

Make sure your customers can reach you. Even if your business is online, you could offer video calls, such as Skype. Someone should work early and late if your customers are in different time zones. Or you can outsource customer support outside of business hours. Publishing your physical address helps build trust and reminds customers that your company exists in the real world off the internet
Meet customers’ needs
Consider what special services your customers might like. Set up focus groups, interview customers, invite feedback, offer a contact email address, or run a survey to collect ideas.

Create a community

Your customers will feel valued if you treat them as members of a community. You can bring them together in numerous ways, including forums, webinars, interactive websites, and social media. You can learn from them through these interactions.

Deal with problems

Things do go wrong but it is important to admit and rectify mistakes. This will build trust and restore confidence. You can also control the situation, re-focus the customer’s attention and resolve the issue to their satisfaction.

Follow up

Once a problem is solved you need to follow up to ensure the issue stays solved and that your customers were satisfied with the service. Sending an email, or a feedback survey is a great way to let the customer know you’re still interested in them.

Allow for feedback

It is very difficult to deal with every customer issue. To make sure you learn about them, create an easily accessible way for customers to give feedback.

You could use an email survey, or a form on the “Contact Us” page of your website, or a “contact us” email address, but find a way of creating a means for customers to give you feedback. This not only shows you what needs improvement, but also discourages unhappy customers from commenting in visible places like your social media pages. It will also help highlight your strengths and weaknesses, and help you get closer to your customers.
Your customers will be able to see that the company is dedicated to providing first class, proactive customer service.

Posted from WordPress for Android

Project Management And Agility

It’s really not surprising that everyone wants to be associated with a concept called agile. In today’s cut throat world we all want to be perceived as quick, nimble and open to every possibility to drive the business forward.

Agile techniques are often aligned with lean and six sigma methodologies, commonly used in manufacturing to hone production processes by eliminating waste and making continuous, small improvements.

In Lean Principles, by Jerry Kilpatrick, Lean methodology is defined as “A systematic approach to identifying and eliminating waste through continuous improvement, flowing the product at the pull of the customer in pursuit of perfection“.

According to Wikipedia Six Sigma is a set of techniques and tools for process improvement. It seeks to improve the quality output of process by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates an infrastructure of people within the organization (“Champions”, “Black Belts”, “Green Belts”, “Yellow Belts”, etc.) who are experts in these methods.

Each Six Sigma project carried out within an organization follows a defined sequence of steps and has expertized value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits. Continue reading Project Management And Agility

Project Management –Building a Dynamic New Profession

image

Raconteur is a Publisher of special-interest content to the world’s leading media brand. Effective Project Management is the key to delivering projects on time and within budget says Dan Matthews in the report. Research shows that high performing organisations create a culture of project management.

The PM industry suffers from two problems, the report says. First, a shortage of people studying technical subjects such as science, technology, engineering and maths.

Then there is the problem that the people who do study these subjects and would therefore be suitable for a career in PM, often do not naturally have the interpersonal skills required to be a great leader.

They are better suited to problem solving than managing large groups of people. They make excellent career progress based on their attention to detail but as they move on to larger more complex projects, other skills are required.

But successful project management requires both technical skills and knowledge, and interpersonal and management skills.

All of this points to a need for acquisition of skills and an education that allows people with a technical leaning and background to develop a skillset that enables them to inspire, lead and manage teams effectively. They must learn to prioritise, direct and delegate, encourage and reward their team. And there is also a need for a recognised path to certification and recognition of PM professionals.

How many people are trained in Project management? Continue reading Project Management –Building a Dynamic New Profession

IBM TO FIGHT FRAUD USING MACHINE LEARNING ANALYTICS!!!!!!

IBM is adding to its fraud prevention capabilities with the acquisition of a German software firm

IBM is going to apply machine learning to fraud busting with Iris Analytics.

While that makes it sound as though it will be using Watson AI systems to identify fraudsters by gazing deep into their eyes, this is really about its acquisition of a German software firm called Iris Analytics.

Iris monitors banking transactions and uses machine learning to spot previously unknown patterns of fraudulent transactions in real time. The system can work alone or in conjunction with human analysts, according to IBM

With only one bank in six equipped with real-time fraud detection systems, and even those taking a month or more to learn to stop new attacks once they are identified, IBM sees a big market for integrating systems like that of Iris with its existing antifraud products.

This is far from IBM’s first move into the antifraud market. Continue reading IBM TO FIGHT FRAUD USING MACHINE LEARNING ANALYTICS!!!!!!