For good ideas and true innovation, you need human interaction, conflict, argument, debate. – M. Heffernan
Conflict is one of those situations that some of us would prefer to avoid. But let’s face, you really can’t live without out. Healthy teamwork and conflict go together. The best team decisions are only made when members are able to communicate with respect, openly engage in discussion without fear of holding back, give candid feedback, and debate a variety of ideas before agreeing to the best solution to a problem.
It only becomes unhealthy when individual team members feel threatened and emotionally unsafe. In an unsafe environment, individual team members compete to meet individual needs, instead of joining forces to find the solution that best meets the needs of the team or organization. Too often, limited resources, competing goals, or overlapping responsibilities create confusion and competition among teams in companies.
In fact, when CPP, the publisher of the Thomas-Kilmann Conflict Mode Instrument, commissioned a study on workplace conflict they found that U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours or even more for highly skilled workers.
There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. Healthy teams recognize that conflict is bound to occur as an inevitable part of organizational life and are able to rise above individual differences and differing opinions to find the best and most innovative solution for the team.
How do they do it?
Teams have a common purpose and understand to be effective, successful, and profitable ultimately the company must work together to achieve a common goal. They know time is money and don’t waste it. The best teams prepare for inevitable differences by managing conflict effectively and creating an environment in which productive, healthy, conflict can thrive.
5 actions they take to foster an environment for healthy debate include: Continue reading The 5 Actions That Will Make Healthy Debate!!!!!!